Asda relaunches Happy to Chat delivery initiative
British supermarket chain Asda has relaunched its "Happy to Chat" initiative, which offers its delivery drivers the option to add…
customer service
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Canadian consumers call for customer service tech upgrades
A survey by digital workflow company ServiceNow found that retailers in Canada are struggling to retain loyal consumers. Of the…
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Study finds majority of retail execs overwhelmed by pace of change
A study by professional services firm Genpact and analyst organisation HFS Research finds that inflation, cybersecurity and supply chain disruption…
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Negative retail experiences lead to brand ‘ghosting’
AI platform Coveo’s 2023 Customer Service Relevance report shows that the brand ‘ghosting’ trend in retail continues to swell. This…
