Elevating retail with omnichannel personalisation
From reserving a library book online and picking it up in person, to visiting a health clinic and receiving test…
customer experience
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Holograms: The new face of retail with HYPERVSN’s Kiryl Chykeyuk
The retail industry is undergoing a profound transformation, driven by the relentless pursuit of innovative and engaging customer experiences. At…
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Outdated tech found to hinder retail customer experience
Retailers looking to boost efficiency with technology may be surprised to learn their investments could be backfiring. A new report…
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Best Buy boosts customer support with generative AI
Electronics retailer Best Buy is partnering with Google Cloud and Accenture to implement generative artificial intelligence (gen AI) across its…
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Interview: Algolia’s Reshma Iyer on how AI is set to impact retail
AI shopping assistants are rapidly becoming a key tool for online merchandisers such as Amazon to improve the way consumers…
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Interview: Rethinking retail fulfilment
The global retail industry is undergoing a fundamental restructure, following a strong 2023 winter holiday season paired with ongoing macroeconomic…
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Creating an unforgettable customer experience in the age of first-party data
When you think of search bars, you think of Google. When you want to know the answer to anything you…
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UK consumers suffer alarmingly high negative online shopping experiences
A new report by SaaS company Forter has surveyed 5,000 respondents to explore the relationship between consumer online shopping habits…
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Creating an efficient retail customer journey through automation
During the pandemic, retailers were forced to interact and sell solely online to keep operations afloat. Prior to Covid-19, this…
