Global company SEKO Logistics has entered a strategic alliance with post-purchase platform Loop Returns to optimise international e-commerce returns. 

Loop Returns offers a comprehensive solution that integrates return management platforms with logistics capabilities.  

The collaboration aims to streamline the returns process, increasing customer satisfaction and loyalty for SEKO clients, while Loop customers gain from SEKO's extensive global network, enabling cross-border returns. 

SEKO will manage all necessary documentation, consolidate shipments and reduce shipping costs, helping e-commerce brands to grow internationally without increasing operational overhead. 

SEKO Australia & New Zealand commercial general manager Callan Bryce said: “By combining Loop's exchange-first returns portal with SEKO's processing and multi-carrier reverse logistics, we have created the ultimate global e-commerce returns solution. 

“This comprehensive solution simplifies global returns, lowers shipping costs and improves the overall customer experience.” 

The partnership addresses challenges in international returns management, such as customs paperwork, duties and taxes, reducing shipment clearance delays, and return shipping costs.  

Loop's platform integration offers SEKO’s clients a cost-effective returns management solution.  

Loop business development and partnerships senior vice-president John-David Klausner said: “At Loop, we recognise the increasing challenges and costs of cross-border logistics for e-commerce merchants, especially as industry margins tighten across the board. 

"Through our partnership with SEKO, merchants are empowered to keep cross-border logistics costs low while delighting their customers through our best-in-class returns management software." 

Loop supports returns, exchanges and reverse logistics for more than 4,000 Shopify brands. It has processed more than 40 million returns.