British supermarket chain Sainsbury's has announced a seven-year expansion of its strategic partnership with digital commerce solutions provider NCR Voyix.
The partners aim to improve the shopping experience and support the retailer’s Next Level business strategy.
Sainsbury's is set to upgrade 22,500 checkouts with the NCR Voyix commerce platform, point-of-sale (POS) solutions and next-generation self-checkout systems across its supermarkets, convenience stores and petrol stations.
These advanced technologies, powered by NCR Voyix Edge software, are designed to offer innovative solutions for both Sainsbury's customers and staff.
By leveraging NCR Voyix's cloud technology, Sainsbury's will gain access to real-time data and analytics, utilising artificial intelligence for sales analysis, future performance projections, colleague productivity and cash management.
The new platform will allow staff to authorise transactions remotely via tablet, expediting the checkout process and enhancing the overall shopping experience.
The AI-driven self-checkout systems will provide customers with personalised promotions.
Sainsbury's chief retail and technology director Clodagh Moriarty said: "Our commitment to unbeatable quality food and great service, whether in-store or online, is strengthened by NCR Voyix technology.
"NCR Voyix has grown alongside Sainsbury's for two decades, unlocking new capabilities and optimising product management, sales forecasting and store efficiencies. This is driving us to the next level and delivers for customers, colleagues and shareholders."
Sainsbury's will use the fully hosted, edge-enabled POS system to adapt to market trends, simplify in-store operations and introduce innovative digital and in-store experiences for customers.
NCR Voyix retail executive vice-president and president Eric Schoch said: "With our modern software-first approach, Sainsbury's can implement rapid changes at much lower costs, run services in the cloud while the store can operate self-checkout at the speed of a digital channel."
In June 2024, Sainsbury’s launched a new initiative to reward customers with Nectar points when they use its ultra-rapid electric vehicle charging service, Smart Charge.
