nShift, a leading provider of delivery management software, has announced a collaboration with Loqate, a GBG solution specialising in global address verification.
Research conducted by Loqate reveals that a significant proportion of e-commerce businesses face challenges with deliveries. Around 24% of these organisations report that more than 10% of orders fail to reach customers on the first attempt.
This issue not only affects businesses but also impacts consumers, with a staggering 73% having encountered delivery failures. Among these dissatisfied customers, 23% express reluctance to patronise the same retailer again due to delivery mishaps.
Partnership to enhance delivery efficiency
The partnership between nShift and Loqate aims to tackle these delivery challenges head-on. By integrating Loqate's advanced address verification solutions into nShift's platforms, retailers can enhance their delivery processes.
For instance, customers using nShift Checkout will benefit from Address Capture, a feature that facilitates real-time address capture during the checkout process.
Additionally, nShift Ship customers can leverage Loqate's global Address Verification solution to ensure accurate and reliable address data for successful deliveries.
Benefits for retailers
Improving delivery accuracy brings several advantages for retailers:
- Cost reduction: By eliminating failed deliveries caused by inaccurate address data, organisations can save on hefty fees associated with redeliveries.
- Enhanced customer experience: Accurate delivery information at checkout leads to better route planning and operational efficiencies, ultimately enhancing the customer experience.
- Streamlined operations: Loqate's solutions help retailers avoid relabelling costs by automatically formatting addresses, streamlining operations, and saving time.
The partnership with Loqate offers retailers of all sizes a robust system for capturing and verifying customer data, ultimately improving the delivery experience.
