A new survey by the British Independent Retailers Association (Bira) has revealed a persistent problem of crime plaguing independent shops across Britain.
The survey, conducted in March 2024, highlighted the negative impact of criminal activity on shop staff and businesses.
Verbal and physical abuse on the rise
The survey found a concerning trend of violence and abuse towards shop staff.
While there was a slight decrease in verbal abuse incidents compared to six months ago (35.5% in 2024 versus 43% previously), the numbers remain alarming.
Notably, 66% of those who experienced abuse did not report it, citing a lack of faith in the police response.
Even more concerning is the rise in physical attacks. Shopkeepers reported incidents involving threats with weapons and assaults.
Worryingly, 70% of those who were physically abused chose not to report the crimes.
Shoplifting costs on the increase
The survey also revealed a significant increase in shoplifting, with a particular rise in thefts of higher-value goods, typically classed as between £200-£499 ($254-$635) - jumping from 7.35% previously to 25% in 2024. This suggests a shift in criminal tactics.
Shop owners expressed frustration with the current system, with many finding the '101' non-emergency reporting number cumbersome and the overall response from authorities insufficient.
Seeking solutions
In response to these escalating crime rates, shopkeepers are resorting to expensive security measures such as CCTV and adjusting their stock to deter theft.
The survey also identified a slight increase in cybercrime targeting online sales.
Shop owners called for a more robust police presence, faster response times to incidents, and stricter penalties for criminals.
Bira calls for action
Bira CEO Andrew Goodacre expressed concern over the survey's results, emphasising the financial and emotional toll retail crime takes on businesses and staff.
“Retail crime not only inflicts financial losses but also poses a grave threat to the safety and well-being of shop staff.”
He acknowledged the recent national retail crime action plan but highlighted inconsistencies in enforcement across police forces.
"The national retail crime action plan was launched last September and maybe it is too early to judge if it is making a difference. However, we are hearing mixed feedback about the buy-in from individual police forces and that is unacceptable. We have a national problem that merits a national, coordinated and consistent response.”
The Bira pledged continued collaboration with authorities to improve the safety and security of independent retailers.
