Daily Newsletter

22 September 2023

Daily Newsletter

22 September 2023

Cost of living crisis: which retail sector is most impacted by theft?

The latest figures from the Office for National Statistics show that theft has risen by 22% in 2023.

Claire Jenns September 20 2023

UK-based price comparison website Money.co.uk has looked into which retail sectors and brands have been most affected by theft since 2020 as the cost of living crisis grows.

The research revealed that supermarkets are victims of over half (54.4%) of shoplifting crimes committed, followed by department and convenience stores (6%) and clothes shops (5.7%).

The brand shoplifted the most from was Co-op (15.3%), followed by Tesco (9.9%). Notably, Wilko is the only non-supermarket brand that features in the top ten, as the business has entered administration.

Additionally, charity shops were in the top ten most stolen from sectors.

BBC data reports that shoplifting offences have returned to pre-pandemic levels as the cost of living rises.

The British Retail Consortium also finds that incidents of theft have increased by 27% across ten of the largest cities in the UK.

A spokesperson for Waitrose told the BBC that while it could not "speculate on the reasons", it was seeing "rising numbers of shoplifting offences - often by organised gangs, as well as anti-social behaviour."

How can retailers prevent theft?

Money.co.uk representative Cameron Jaques says: “In the world of retail, it's not a matter of 'if' but 'when' theft will occur. Shop insurance provides essential protection and allows you to focus on serving customers and growing your enterprise.”

Internet of Things (IoT) technology such as in-store theft monitoring and electronic article surveillance systems, are also crucial.

Alongside technology, people remain central to preventing theft. Retailers should invest in employee training, a visible staff presence throughout stores and engaging with consumers and local law enforcement.

Safer Business Action Week, which runs from 16 to 22 October, is an initiative focusing on tackling business crime through prevention, intelligence sharing, targeted enforcement and community engagement.

Luxury goods, digitalization, and personalization identified as key drivers of the duty-free retail market

Per GlobalData, the global duty-free market retailing market was valued at $49 billion in 2022, its highest level ever as it bounced back from the pandemic impact, and is expected to grow at a CAGR of more than 28% during the period 2020-2026, driven by government initiatives, rising passenger numbers, major global events (for instance global sporting tournaments) and the renewed popularity of cruise trips. Infrastructure investments will also play an important role, particularly airport expansion and space refurbishment, and investments in arrivals duty-free formats.

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