SEKO Logistics announces its partnership with Loop Returns. Credit: SEKO Logistics/Business Wire.

Global company SEKO Logistics has entered a strategic alliance with post-purchase platform Loop Returns to optimise international e-commerce returns. 

Loop Returns offers a comprehensive solution that integrates return management platforms with logistics capabilities.  

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The collaboration aims to streamline the returns process, increasing customer satisfaction and loyalty for SEKO clients, while Loop customers gain from SEKO’s extensive global network, enabling cross-border returns. 

SEKO will manage all necessary documentation, consolidate shipments and reduce shipping costs, helping e-commerce brands to grow internationally without increasing operational overhead. 

SEKO Australia & New Zealand commercial general manager Callan Bryce said: “By combining Loop’s exchange-first returns portal with SEKO’s processing and multi-carrier reverse logistics, we have created the ultimate global e-commerce returns solution. 

“This comprehensive solution simplifies global returns, lowers shipping costs and improves the overall customer experience.” 

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The partnership addresses challenges in international returns management, such as customs paperwork, duties and taxes, reducing shipment clearance delays, and return shipping costs.  

Loop’s platform integration offers SEKO’s clients a cost-effective returns management solution.  

Loop business development and partnerships senior vice-president John-David Klausner said: “At Loop, we recognise the increasing challenges and costs of cross-border logistics for e-commerce merchants, especially as industry margins tighten across the board. 

“Through our partnership with SEKO, merchants are empowered to keep cross-border logistics costs low while delighting their customers through our best-in-class returns management software.” 

Loop supports returns, exchanges and reverse logistics for more than 4,000 Shopify brands. It has processed more than 40 million returns.