Global company SEKO Logistics has entered a strategic alliance with post-purchase platform Loop Returns to optimise international e-commerce returns.
Loop Returns offers a comprehensive solution that integrates return management platforms with logistics capabilities.
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The collaboration aims to streamline the returns process, increasing customer satisfaction and loyalty for SEKO clients, while Loop customers gain from SEKO’s extensive global network, enabling cross-border returns.
SEKO will manage all necessary documentation, consolidate shipments and reduce shipping costs, helping e-commerce brands to grow internationally without increasing operational overhead.
SEKO Australia & New Zealand commercial general manager Callan Bryce said: “By combining Loop’s exchange-first returns portal with SEKO’s processing and multi-carrier reverse logistics, we have created the ultimate global e-commerce returns solution.
“This comprehensive solution simplifies global returns, lowers shipping costs and improves the overall customer experience.”
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By GlobalDataThe partnership addresses challenges in international returns management, such as customs paperwork, duties and taxes, reducing shipment clearance delays, and return shipping costs.
Loop’s platform integration offers SEKO’s clients a cost-effective returns management solution.
Loop business development and partnerships senior vice-president John-David Klausner said: “At Loop, we recognise the increasing challenges and costs of cross-border logistics for e-commerce merchants, especially as industry margins tighten across the board.
“Through our partnership with SEKO, merchants are empowered to keep cross-border logistics costs low while delighting their customers through our best-in-class returns management software.”
Loop supports returns, exchanges and reverse logistics for more than 4,000 Shopify brands. It has processed more than 40 million returns.
