Specialty retailer of hard-surface flooring Lumber Liquidators has reported a network security incident that disabled its certain corporate and store systems across the US.

The incident was first found on 21 August, when the retailer identified symptoms of malware on its network and computer systems.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

Lumber Liquidators took immediate action to contain the incident and asked its IT team to diagnose and begin remediation processes, in order bring the company’s operations back to normal.

“I would also like to thank our customers for their patience and understanding during this event.”

According to the company, the investigation remains ongoing and it has not discovered any loss of sensitive and confidential consumer or employee data to date.

The company noted that it secures and maintains most of the customer and employee data, customer credit card information on systems outside of its network.

The company has also resolved customer-related issues of the incident, as well as restored its store operations allowing customers to transact using normal point of sales systems.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The retailer is currently in early stages of broader recovery efforts and forensic analysis, which are expected to continue for several weeks.

Lumber Liquidators president and chief executive officer Dennis Knowles said: “Our diligent work over the past several years to develop system redundancies and business continuity plans paid dividends that were made apparent in our ability to remain open while working to restore our systems.

“We used manual workarounds to facilitate transactions and brought in outside resources to help ensure we returned to normal operations as soon as possible, but I would also like to thank our customers for their patience and understanding during this event.”

Lumber Liquidators currently operates 416 locations across North America, offering more than 400 types of floors in various styles and materials.