New Zealand-based outdoor clothing and equipment retailer Kathmandu Holdings has opened an investigation into a data breach with its online trading websites.

The incident happened between 8 January and 12 February this year.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

According to the firm, an unidentified third party secured unauthorised access to its website platform and may have ‘captured’ customer personal information and payment details that were entered at check-out.

Kathmandu has stated it has taken immediate steps to block the hacker from accessing relevant customer information. It has also confirmed that its platform is secure and its wider IT environment, covering all Kathmandu physical stores, was not affected by this incident.

“As a company, Kathmandu takes the privacy of customer data extremely seriously and we unreservedly apologise to any customers who may have been impacted.”

The retailer is currently working with external IT and cyber security consultants to fully investigate the events of the incident and pinpoint the impacted customers. It is also alerting  relevant privacy and law enforcement agencies and potentially affected customers directly.

Customers, who believe they may have been affected, are asked to contact their banks or credit card providers.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Kathmandu Holdings chief executive officer Xavier Simonet said: “Whilst the independent forensic investigation is ongoing, we are notifying customers and relevant authorities as soon as practicable.

“As a company, Kathmandu takes the privacy of customer data extremely seriously and we unreservedly apologise to any customers who may have been impacted.”

Kathmandu Holdings operates 167 stores, including 118 in Australia, 48 in New Zealand and one in the UK, as well as four online stores.