Walgreens Boots Alliance. has been granted a patent for a method that enables client devices to diagnose issues with enterprise applications. The system involves communication with customer service representatives, mining logging data, and implementing corrective actions based on analysis of the data to resolve reported issues. GlobalData’s report on Walgreens Boots Alliance gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Walgreens Boots Alliance, was a key innovation area identified from patents. Walgreens Boots Alliance's grant share as of July 2024 was 61%. Grant share is based on the ratio of number of grants to total number of patents.
Diagnosing issues with enterprise applications on client devices
The patent US12056714B1 outlines a method and system for diagnosing issues with enterprise applications through a streamlined communication process between client devices and customer service representatives (CSRs). The method begins with a CSR sending a communication containing a deep link to the client device, which includes instructions for mining logging data stored on the device. Upon receiving this deep link, the client device initiates a request to mine the relevant logging data, which reflects the usage of the enterprise application. The mined data is then transmitted to a proprietary server associated with the CSR, where it is analyzed to determine corrective actions. The client device subsequently receives a signal indicating the corrective action, which may involve installing updates, modifying application settings, or clearing caches to resolve the identified issues.
Additionally, the patent specifies that the client device can be a mobile phone and that the deep link may be embedded in a text message. The logging data can be mined based on predetermined criteria and may include both front-end interactions and back-end operations of the enterprise application. The system also allows for the initial communication from the client device to the CSR to indicate operational issues, prompting the CSR to send the deep link. The executable instructions for this process are stored on a non-transitory computer-readable medium, ensuring that the client device can effectively manage the diagnosis and resolution of application issues through automated actions based on the received signals.
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