The global retail industry experienced a 12% rise in new job postings related to customer loyalty in Q2 2024 compared with the previous quarter, according to GlobalData’s Job Analytics. This compares to a 12% increase versus Q2 2023. GlobalData’s Retail: Hiring Trends & Signals Q2 2024 report reveals comprehensive insights into hiring patterns, job roles, required skills, geographical trends, and key themes within the retail industry, facilitating anticipation of future workforce needs. Buy the report here.
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Notably, Sales and Related Occupations jobs accounted for a 35% share of the global retail industry’s customer loyalty-related total new job postings in Q2 2024, up 11% over the prior quarter.
Sales and Related Occupations drive customer loyalty-related hiring activity
Sales and Related Occupations, with a share of 35%, emerged as the top customer loyalty-related job roles within the retail industry in Q2 2024, with new job postings rising by 11% quarter-on-quarter. Management Occupations came in second with a share of 7% in Q2 2024, with new job postings rising by 6% over the previous quarter.
The other prominent customer loyalty roles include Personal Care and Service Occupations with a 7% share in Q2 2024, Food Preparation and Serving Related Occupations with a 6% share of new job postings.
Top five companies in retail industry accounted for 43% of hiring activity
The top companies, in terms of number of new job postings tracked by GlobalData, as of Q2 2024 were TJX, Ulta Beauty, Woolworths Group, Macy's, and CVS Health. Together they accounted for a combined share of 43% of all customer loyalty-related new jobs in the retail industry.
TJX posted 12,917 customer loyalty-related new jobs in Q2 2024, Ulta Beauty 8,444 jobs, Woolworths Group 8,311 jobs, Macy's 6,790 jobs, and CVS Health 6,437 jobs, according to GlobalData’s Job Analytics.
Hiring activity was driven by the US with an 80.23% share of total new job postings, Q2 2024
The largest share of customer loyalty-related new job postings in the retail industry in Q2 2024 was in the US with 80.23% followed by Australia (7.62%) and Canada (7.30%). The share represented by the US was one percentage point higher than the 79.56% share it accounted for in Q1 2024.
For further understanding of GlobalData's Retail: Hiring Trends & Signals Q2 2024, buy the report here.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData’s Jobs Analytics uses machine learning to uncover key insights from tracking daily job postings for thousands of companies globally. Proprietary analysis is used to group jobs into key thematic areas and granular sectors across the world’s largest industries. classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
