The EC informed JD.com this week that rival companies had reacted negatively to commitments the Chinese e-commerce group submitted last month.
Clementine turns a written message, shopping list, or recipe into a cart that is ready to buy.
The amended rules also require e-commerce entities to provide complainants with a copy of the complaint recorded by their grievance officer.
The study found that 55% of shoppers have either dropped a purchase or ended their relationship with a retailer because of that retailer’s returns approach.
