Return Rabbit will equip e-commerce merchants with an intuitive, adaptable returns management offering. Credit: Christian Schröder från Pixabay.

Global delivery experience company Auctane has acquired the assets of the returns management platform Return Rabbit.

Launched in 2021, Return Rabbit offers full-catalogue exchanges, custom return reasons and deep reporting functionality.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

Through its enterprise-grade analytics, small and mid-sized merchants can know the reason for customers’ returns and subsequently provide suggestions to save sales.

Auctane will retain Return Rabbits’ current employees and expects the addition to complement its multi-carrier shipping solutions.

Financial terms of the transaction have not been disclosed.

Auctane chief executive officer Albert Ko said: “In today’s e-commerce landscape, virtually every merchant has to grapple with how to handle customer returns and the stakes are high.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“The analytics and exchange-focused approach that Return Rabbit brings to the conversation empowers merchants to make smart decisions about this critical part of the delivery experience.”

The acquisition of Return Rabbit comes closely after the appointment of Albert Ko as the new CEO of Auctane.

By joining Auctane, Return Rabbit, which is backed by Supply Chain Ventures and Multiverse Investments, will have access to a larger set of global resources and capabilities.

The company has been offering revenue-focused returns and exchanges management solutions to Shopify sellers.

Return Rabbit founder and chief executive officer said Gagandeep Singh Suri said: “When we started Return Rabbit, the aim was not just to streamline the returns process for retailers but also to convert the entire process into a positive experience for shoppers, with a relentless focus on increasing revenue retention through increased exchanges and store credits.”